Refund policy

Return & Refund Policy

Return requests
You may request a return within 30 days of receiving your item. For change-of-mind returns, items must be unused, clean, in their original packaging, and include all original parts and accessories. Proof of purchase is required.

How to start a return
Email mrcomstock2001@gmail.com with your order number, the item you wish to return, and the reason.

Contact us before sending anything back. Once your return is approved, we will provide instructions and the correct return address. We work with multiple fulfillment partners, so items may require different return destinations. Do not send items to the address on the package unless we instruct you to do so.

Return shipping
Customers pay return shipping for change-of-mind returns. Original shipping charges are not refundable for these returns, except where required by law. We recommend using a tracked shipping service and keeping proof of shipment.

Damaged, defective, or incorrect items
Please contact us promptly if your item arrives damaged, defective, or incorrect. Include your order number and, where possible, photos showing the issue. We will review the problem and arrange an appropriate replacement or refund. Pet Reset will cover any required return shipping for confirmed damaged, defective, or incorrect deliveries.

Items not eligible for change-of-mind returns
We do not accept change-of-mind returns for used or washed items, grooming or feeding products that have been used on pets, or items damaged through misuse, accidents, or normal wear.

These exclusions do not limit remedies for products that arrived damaged, defective, or incorrect, or any rights required by applicable law.

Exchanges
We do not offer direct exchanges. Contact us to request a return, then place a separate order for the replacement item.

Refunds
When a return is required, we will review the item after it reaches the designated return destination and notify you of the decision. If no return is required, we will notify you once your refund request has been reviewed.

Approved refunds will be issued to the original payment method within 10 business days of approval. Your bank or payment provider may take additional time to post the refund.

Contact
For return or refund questions, email mrcomstock2001@gmail.com.

Your rights
This policy does not limit rights or remedies available under applicable consumer protection laws.